Tickets
OPENHIGHDelivery Delay

Package has been delayed for three days

Created Jul 7, 9:48 AM · Updated Jul 7, 9:48 AM

Conversation
CUSTOMERJul 7, 9:48 AM

My ReeRoute delivery was due Monday and still has not arrived. Can someone check where it is?

AGENTJul 7, 9:48 AM

I can see the package is held at our North Hub due to a route backlog. I am asking dispatch for a fresh ETA now.

CUSTOMERJul 7, 9:48 AM

Please prioritize it. The box contains inventory I need for an event tomorrow.

AGENTJul 7, 9:48 AM

We moved it to priority handling and expect delivery before 12 PM tomorrow.

Internal Notes
ReeRoute SupportJul 7, 9:48 AM

Seeded delivery delay ticket for dashboard demo data.

Customer
Maya Patel
maya.patel@example.com
Customer since Jul 7, 9:48 AM
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Suggested Reply
SentimentNEGATIVE
Activity

Ticket created

Jul 7, 9:48 AM

Status set to OPEN

Jul 7, 9:48 AM