Monitor ReeRoute support conversations and queue health.
| Subject | Customer | Status | Priority | Category | Sentiment | Updated |
|---|---|---|---|---|---|---|
| Label created for wrong recipient | Jon Bell | PENDING | MEDIUM | Wrong Address | NEUTRAL | Jul 13, 5:02 AM |
| Courier marked customer unavailable | Maya Patel | OPEN | HIGH | Delivery Delay | NEGATIVE | Jul 7, 9:48 AM |
| Refund for damaged shipment | Samir Khan | PENDING | MEDIUM | Refund | NEUTRAL | Jul 7, 9:48 AM |
| Wrong return pickup address | Elena Garcia | OPEN | HIGH | Wrong Address | NEGATIVE | Jul 7, 9:48 AM |
| Cannot download proof of delivery | Jon Bell | RESOLVED | LOW | Tracking Issue | POSITIVE | Jul 7, 9:48 AM |
| Damaged packaging but contents intact | Maya Patel | CLOSED | LOW | Damaged Item | NEUTRAL | Jul 7, 9:48 AM |
| Replacement item delayed | Samir Khan | OPEN | MEDIUM | Delivery Delay | NEGATIVE | Jul 7, 9:48 AM |
| Apartment number missing from label | Elena Garcia | RESOLVED | MEDIUM | Wrong Address | POSITIVE | Jul 7, 9:48 AM |
| Tracking shows out for delivery in wrong state | Jon Bell | PENDING | HIGH | Tracking Issue | NEGATIVE | Jul 7, 9:48 AM |
| Refund amount is lower than expected | Maya Patel | OPEN | MEDIUM | Refund | NEGATIVE | Jul 7, 9:48 AM |
| Delivery delayed by weather exception | Samir Khan | RESOLVED | LOW | Delivery Delay | NEUTRAL | Jul 7, 9:48 AM |
| Box arrived wet | Elena Garcia | PENDING | HIGH | Damaged Item | NEGATIVE | Jul 7, 9:48 AM |
| Shipment routed to another city | Jon Bell | OPEN | HIGH | Wrong Address | NEGATIVE | Jul 7, 9:48 AM |
| Tracking number not recognized | Maya Patel | CLOSED | LOW | Tracking Issue | NEUTRAL | Jul 7, 9:48 AM |
| Duplicate delivery charge refund | Samir Khan | RESOLVED | MEDIUM | Refund | POSITIVE | Jul 7, 9:48 AM |
| Late refrigerated delivery | Elena Garcia | PENDING | URGENT | Delivery Delay | NEGATIVE | Jul 7, 9:48 AM |
| Fragile shipment arrived cracked | Jon Bell | OPEN | HIGH | Damaged Item | NEGATIVE | Jul 7, 9:48 AM |
| Need address corrected before pickup | Maya Patel | RESOLVED | MEDIUM | Wrong Address | POSITIVE | Jul 7, 9:48 AM |
| Tracking says delivered but no package | Samir Khan | OPEN | URGENT | Tracking Issue | NEGATIVE | Jul 7, 9:48 AM |
| Refund has not posted | Elena Garcia | PENDING | LOW | Refund | NEUTRAL | Jul 7, 9:48 AM |
| Delivery window keeps moving | Jon Bell | OPEN | MEDIUM | Delivery Delay | NEGATIVE | Jul 7, 9:48 AM |
| Damaged carton and missing items | Maya Patel | PENDING | URGENT | Damaged Item | NEGATIVE | Jul 7, 9:48 AM |
| Driver went to my old address | Samir Khan | CLOSED | HIGH | Wrong Address | NEUTRAL | Jul 7, 9:48 AM |
| Tracking page stopped updating | Elena Garcia | RESOLVED | LOW | Tracking Issue | NEUTRAL | Jul 7, 9:48 AM |
| Refund request for missed guaranteed delivery | Jon Bell | PENDING | MEDIUM | Refund | NEGATIVE | Jul 7, 9:48 AM |
| Package has been delayed for three days | Maya Patel | OPEN | HIGH | Delivery Delay | NEGATIVE | Jul 7, 9:48 AM |