Tickets
OPENHIGHDamaged Item

Fragile shipment arrived cracked

Created Jul 7, 9:48 AM · Updated Jul 7, 9:48 AM

Conversation
CUSTOMERJul 7, 9:48 AM

A fragile machine part arrived cracked even though the shipment was marked fragile.

AGENTJul 7, 9:48 AM

I am sorry about that. Please keep the packaging and send photos of the item and outer box.

CUSTOMERJul 7, 9:48 AM

Photos are attached. The foam insert was split.

AGENTJul 7, 9:48 AM

Thanks. I opened a damage inspection and flagged the shipment for fragile handling review.

Internal Notes
ReeRoute SupportJul 7, 9:48 AM

Seeded damaged item ticket for dashboard demo data.

Customer
Jon Bell
jon.bell@example.com
Customer since Jul 7, 9:48 AM
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SentimentNEGATIVE
Activity

Ticket created

Jul 7, 9:48 AM

Status set to OPEN

Jul 7, 9:48 AM