Tickets
CLOSEDLOWTracking Issue

Tracking number not recognized

Created Jul 7, 9:48 AM · Updated Jul 7, 9:48 AM

Conversation
CUSTOMERJul 7, 9:48 AM

The tracking number from my confirmation email is not recognized.

AGENTJul 7, 9:48 AM

The final character was copied as the letter O instead of zero. Please try RR-73010.

CUSTOMERJul 7, 9:48 AM

That works and I can see the shipment now.

AGENTJul 7, 9:48 AM

Great. I closed this ticket since tracking is now visible.

Internal Notes
ReeRoute SupportJul 7, 9:48 AM

Seeded tracking issue ticket for dashboard demo data.

Customer
Maya Patel
maya.patel@example.com
Customer since Jul 7, 9:48 AM
AI Summary
AI-generated
Suggested Reply
SentimentNEUTRAL
Activity

Ticket created

Jul 7, 9:48 AM

Status set to CLOSED

Jul 7, 9:48 AM