Tickets
PENDINGHIGHTracking Issue

Tracking shows out for delivery in wrong state

Created Jul 7, 9:48 AM · Updated Jul 7, 9:48 AM

Conversation
CUSTOMERJul 7, 9:48 AM

My order says out for delivery in Nevada, but I am in Arizona.

AGENTJul 7, 9:48 AM

That looks like a tracking association issue. I am separating your shipment from the incorrect scan events.

CUSTOMERJul 7, 9:48 AM

Does that mean my package is lost?

AGENTJul 7, 9:48 AM

No, your package is at the Phoenix hub. The tracking page should correct after the next scan.

Internal Notes
ReeRoute SupportJul 7, 9:48 AM

Seeded tracking issue ticket for dashboard demo data.

Customer
Jon Bell
jon.bell@example.com
Customer since Jul 7, 9:48 AM
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SentimentNEGATIVE
Activity

Ticket created

Jul 7, 9:48 AM

Status set to PENDING

Jul 7, 9:48 AM