Tickets
PENDINGMEDIUMWrong Address

Label created for wrong recipient

Created Jul 7, 9:48 AM · Updated Jul 13, 5:02 AM

Conversation
CUSTOMERJul 7, 9:48 AM

The label shows another company as the recipient at my address.

AGENTJul 7, 9:48 AM

The sender selected an old recipient profile. I corrected the recipient name before pickup.

CUSTOMERJul 7, 9:48 AM

The driver confirmed the right company name on the label.

AGENTJul 7, 9:48 AM

Thanks for confirming. I am closing this ticket.

Internal Notes
AgentJul 7, 11:37 AM

may i close the ticket now

ReeRoute SupportJul 7, 9:48 AM

Seeded wrong address ticket for dashboard demo data.

Customer
Jon Bell
jon.bell@example.com
Customer since Jul 7, 9:48 AM
AI Summary
AI-generated
Suggested Reply
SentimentNEUTRAL
Activity

Status changed to PENDING

Jul 13, 5:02 AM

Internal note added by Agent

Jul 7, 11:37 AM

Ticket created

Jul 7, 9:48 AM

Status set to CLOSED

Jul 7, 9:48 AM