Tickets
CLOSEDHIGHWrong Address

Driver went to my old address

Created Jul 7, 9:48 AM · Updated Jul 7, 9:48 AM

Conversation
CUSTOMERJul 7, 9:48 AM

The driver attempted delivery at my previous office even though I updated the destination.

AGENTJul 7, 9:48 AM

I found the address correction on your account, but it was not applied to this shipment. I will reroute it today.

CUSTOMERJul 7, 9:48 AM

Please send it to the Westlake office reception.

AGENTJul 7, 9:48 AM

Done. The shipment was delivered to Westlake reception and signed for at 4:18 PM.

Internal Notes
ReeRoute SupportJul 7, 9:48 AM

Seeded wrong address ticket for dashboard demo data.

Customer
Samir Khan
samir.khan@example.com
Customer since Jul 7, 9:48 AM
AI Summary
AI-generated
Suggested Reply
SentimentNEUTRAL
Activity

Ticket created

Jul 7, 9:48 AM

Status set to CLOSED

Jul 7, 9:48 AM