Tickets
PENDINGURGENTDamaged Item

Damaged carton and missing items

Created Jul 7, 9:48 AM · Updated Jul 7, 9:48 AM

Conversation
CUSTOMERJul 7, 9:48 AM

The carton arrived crushed and two items were missing from the order.

AGENTJul 7, 9:48 AM

Please upload photos of the carton and packing slip so we can start a damage claim with ReeRoute.

CUSTOMERJul 7, 9:48 AM

I uploaded the photos and highlighted the missing items.

AGENTJul 7, 9:48 AM

Received. We opened claim DMG-2147 and requested replacement dispatch.

CUSTOMERJul 7, 9:48 AM

Can replacements ship today?

AGENT
Jul 7, 9:48 AM

Yes, replacement items are queued for express dispatch this evening.

Internal Notes
ReeRoute SupportJul 7, 9:48 AM

Seeded damaged item ticket for dashboard demo data.

Customer
Maya Patel
maya.patel@example.com
Customer since Jul 7, 9:48 AM
AI Summary
AI-generated
Suggested Reply
SentimentNEGATIVE
Activity

Ticket created

Jul 7, 9:48 AM

Status set to PENDING

Jul 7, 9:48 AM