PENDINGLOWRefund

Refund has not posted

Created Jul 7, 9:48 AM · Updated Jul 7, 9:48 AM

Conversation

CUSTOMERJul 7, 9:48 AM

My refund was approved last week, but I do not see it on my card.

AGENTJul 7, 9:48 AM

I checked the refund record and it was released by ReeRoute on Friday.

CUSTOMERJul 7, 9:48 AM

Is there a transaction reference I can give my bank?

AGENTJul 7, 9:48 AM

Yes, the reference is RF-88291. Banks can take three to five business days to post it.

Internal Notes

AgentJul 7, 2:26 PM

Your refund will be credited within 2 hours

AgentJul 7, 2:24 PM

Customer already verified. Refund request submitted to finance. Expected resolution tomorrow.

AgentJul 7, 2:24 PM

Customer already verified. Refund request submitted to finance. Expected resolution tomorrow.

ReeRoute SupportJul 7, 9:48 AM

Seeded refund ticket for dashboard demo data.

Customer

Elena Garcia

elena.garcia@example.com

Customer since Jul 7, 9:48 AM

AI Summary

AI-generated

Suggested Reply

SentimentNEUTRAL

Activity

Internal note added by Agent

Jul 7, 2:26 PM

Internal note added by Agent

Jul 7, 2:24 PM

Internal note added by Agent

Jul 7, 2:24 PM

Ticket created

Jul 7, 9:48 AM

Status set to PENDING

Jul 7, 9:48 AM