Tickets
OPENURGENTTracking Issue

Tracking says delivered but no package

Created Jul 7, 9:48 AM · Updated Jul 7, 9:48 AM

Conversation
CUSTOMERJul 7, 9:48 AM

Tracking says delivered, but nothing was left at our receiving desk.

AGENTJul 7, 9:48 AM

I am reviewing the proof of delivery and GPS location from the driver's scan.

CUSTOMERJul 7, 9:48 AM

This shipment has client samples, so we need it found quickly.

AGENTJul 7, 9:48 AM

The GPS pin is one building over. I contacted the driver to recover and redeliver it.

Internal Notes
ReeRoute SupportJul 7, 9:48 AM

Seeded tracking issue ticket for dashboard demo data.

Customer
Samir Khan
samir.khan@example.com
Customer since Jul 7, 9:48 AM
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AI-generated
Suggested Reply
SentimentNEGATIVE
Activity

Ticket created

Jul 7, 9:48 AM

Status set to OPEN

Jul 7, 9:48 AM